Returns & Exchanges
Returns & Exchanges
We want you to love your jewelry as much as we loved crafting it for you. If for any reason you’re not completely delighted with your purchase, we’re here to help make it right.
Returns & Exchanges Made Easy
You have 45 days from the day your order is delivered to initiate a return or exchange. Whether it’s a change of heart or a different size or style you’re after, we want this process to be as smooth and stress-free as possible.
How It Works:
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Initiate the Return: Simply Follow this link to the customer portal. You will enter your address and Shopify will e-mail you a special code. You will be able to see all your orders and initiate the return from here.
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Easy Shipping: We’ll guide you through the process and provide a prepaid return label. Package your jewelry securely in its original packaging to ensure a safe journey back to us.
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Quick Turnaround: Once we receive your item, we’ll process your request swiftly. For exchanges, we’ll send out your new piece right away. For returns, you can expect a full refund (minus shipping costs) to your original payment method within 7-10 business days.
Please Note:
- Custom or personalized pieces are non-returnable, as they’re uniquely made for you.
- Items must be in their original condition and packaging, with no signs of wear or alterations.
We’re Here for You
Our goal is for every customer to feel confident and cared for, even when things aren’t quite right. If you have any questions or need assistance, please don’t hesitate to reach out. We’re always here to help.